Privacy Policy – pkrcasino Pakistan

This Privacy Policy applies to the online gaming platform operated at pkrcasino.bet ("pkrcasino", "we", "us", "our"). pkrcasino is the data controller responsible for the personal information you provide when you register, deposit, play, or otherwise interact with the platform.

pkrcasino is built specifically for Pakistani players and all services are delivered in Pakistani Rupees (PKR). When you create an account and accept our Terms and Conditions, you also consent to the data practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not create an account or use the platform.

If you have questions about how your data is handled at any point, the simplest way to get a direct answer is to email support@pkrcasino.bet. We aim to respond to all privacy-related queries within 48 hours.

pkrcasino collects personal data through three main channels: information you actively provide, information generated automatically when you use the platform, and information received from third-party services we rely on to operate safely.

Every piece of data collected by pkrcasino is used for a specific, legitimate purpose. Below is a transparent breakdown of what your data is used for:

• Account management: Creating, maintaining, and securing your pkrcasino account. This requires your name, mobile number, and email address at minimum.
• Payment processing: Processing your PKR deposits and withdrawals through your chosen local payment method. Transaction records are maintained for accounting and dispute resolution purposes.
• Identity verification: Confirming your age and identity when required by our Terms and Conditions or by our responsible gaming obligations. This may involve cross-referencing your provided details against third-party verification services.
• Fraud and security: Detecting unusual activity, preventing unauthorised access, identifying multi-accounting, and protecting the platform from abuse. Technical and gaming activity data are used for this purpose.
• Customer support: Responding to your queries, resolving disputes, processing responsible gaming requests, and improving our support quality. Communications data is retained for these purposes.
• Responsible gaming compliance: Monitoring for patterns that may indicate a player is experiencing gaming-related harm, and applying responsible gaming tools where appropriate or requested.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players use the platform and where improvements can be made. Individual player data is not used for this purpose in identifiable form.
• Marketing communications: Sending you information about promotions, bonuses, and new features at pkrcasino — but only where you have given explicit consent. You can withdraw marketing consent at any time.

pkrcasino processes your personal data based on the following legal grounds, depending on the specific processing activity:

• Contractual necessity: Most data processing at pkrcasino is necessary to perform the contract between you and the platform — i.e., to run your account, process payments, and deliver the games and betting services you use. Without this data, we simply cannot provide the service.
• Legal obligation: Some data processing is required to comply with applicable legal obligations — for example, maintaining financial transaction records or responding to identity verification requirements.
• Legitimate interests: Fraud prevention, platform security, and improving the quality of the service are processing activities based on pkrcasino's legitimate interests, provided these interests do not override your own privacy rights.
• Consent: Where processing is not covered by the above — most notably marketing communications — pkrcasino will ask for your explicit consent and will only proceed if you provide it. You can withdraw consent at any time without affecting other processing.

pkrcasino does not sell, rent, or trade your personal data to any third party. Data is shared only in the following limited circumstances, and only with parties who are contractually required to protect it:

• Payment service providers: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT partner banks, and card processing networks receive the minimum data required to process your transactions. pkrcasino does not send more than what is technically necessary.
• Identity verification services: When pkrcasino needs to verify a player's identity or age, data may be shared with a certified third-party KYC (Know Your Customer) provider. These providers are data processors acting under pkrcasino's instructions.
• Fraud prevention and security services: Technical data and, where necessary, identity data may be shared with fraud detection services to protect the platform and its players from financial crime.
• Legal and regulatory authorities: pkrcasino will disclose data to law enforcement or regulatory bodies where required to do so by applicable law or a valid legal order. We will notify you of such disclosures where legally permitted to do so.
• Business successors: In the event of a merger, acquisition, or transfer of the pkrcasino business, your data may be transferred to the new operator. You will be notified of any such transfer and given the opportunity to request account closure if you do not wish your data to transfer.

Given that pkrcasino operates exclusively in Pakistani Rupees and processes payments through Pakistani mobile wallets and banking channels, the following specific points apply to payment data:

• pkrcasino records the type of payment method used (e.g., Easypaisa, JazzCash, IBFT), the amount transacted in PKR, the date and time, and the transaction reference number. This constitutes your financial transaction history on the platform.
• Full mobile wallet account numbers are masked in pkrcasino's records — only the last four digits are retained after processing. Full bank account numbers for IBFT transfers are not stored beyond the processing window.
• Your transaction history is accessible to you at any time from your pkrcasino account dashboard. Historical transaction data older than 12 months may need to be requested from the support team.
• For withdrawals, pkrcasino is required to confirm that the receiving account matches the depositing account for anti-money laundering purposes. This comparison is conducted at the point of withdrawal and is not used for any other purpose.

pkrcasino takes data security seriously. The following measures are in place to protect your personal information:

• Encryption in transit: All data transmitted between your device and pkrcasino's servers is encrypted using TLS (Transport Layer Security). The padlock icon in your browser's address bar confirms this connection is active.
• Encryption at rest: Sensitive data stored on pkrcasino's systems — including personal details and financial records — is encrypted at rest using industry-standard encryption algorithms.
• Access controls: Access to personal data within pkrcasino is restricted on a need-to-know basis. Staff can only access the player data relevant to their specific role and function.
• Regular security audits: pkrcasino conducts periodic reviews of its security infrastructure and data handling practices to identify and address potential vulnerabilities.
• Incident response: In the unlikely event of a data breach that affects your personal information, pkrcasino will notify you as promptly as possible with details of what occurred, what data was affected, and what steps we are taking in response.

While pkrcasino implements robust security measures, no online system is completely immune to breach. You also have a responsibility to keep your pkrcasino login credentials secure. Do not share your password with anyone and contact support immediately if you believe your account has been compromised.

pkrcasino retains your personal data for as long as your account remains active and for the period required by applicable legal obligations after account closure. Specific retention periods by data category are as follows:

• Account and identity data: Retained for the lifetime of your active account, plus a minimum of 5 years following account closure for compliance purposes.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction in accordance with standard financial record-keeping obligations.
• Gaming activity logs: Retained for 3 years from the date of each session. Aggregated anonymised data may be retained indefinitely for platform analytics.
• Support communications: Retained for 3 years from the date of last interaction, to enable reference in future queries or disputes.
• Marketing consent records: Retained for 2 years from the date of last consent confirmation, or until you withdraw consent, whichever is earlier.

When data reaches the end of its retention period and there is no legal reason to continue holding it, pkrcasino deletes or permanently anonymises it. If you request account closure, pkrcasino will begin the deletion process for data not subject to legal retention obligations within 30 days of processing your request.

pkrcasino uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small file placed on your device when you visit a website. Here is what pkrcasino uses them for:

• Essential cookies: Required for the platform to function. These keep you logged in, maintain your session state, and enable core features like the betting interface and payment pages. You cannot opt out of essential cookies without disabling basic platform functionality.
• Security cookies: Used to prevent CSRF (cross-site request forgery) attacks and to detect suspicious login activity. These are part of pkrcasino's standard security infrastructure.
• Analytics cookies: Used to understand how players navigate the platform — which pages are visited, how long sessions last, where errors occur. This data is aggregated and anonymised. pkrcasino does not use third-party advertising analytics platforms.
• Preference cookies: Remember your settings — such as language preference and notification settings — so you do not need to reconfigure them on every visit.

You can manage cookie preferences through your browser settings. Blocking essential cookies will prevent the platform from functioning correctly. For further control, contact support to adjust your marketing preferences directly at the account level.

As a pkrcasino player, you have the following rights over your personal data. To exercise any of these rights, email support@pkrcasino.bet with "Data Rights Request" in the subject line. We will respond within 30 days.